Privacy Policy

This policy explains what personal information Flair Training collects, why, who we share it with, how long we keep it and your rights. It covers information collected through our website, our candidate portal, by phone, by email and in person.

Flair Training is the trading name of John Alan Dawson, who is the controller of your personal information and is registered with the Information Commissioner's Office (registration number Z1987614). Our address is Suite 7, The Generals, Main Road, Boreham, Chelmsford CM3 3HJ. If you have any questions, contact our privacy contact, Jacqueline Stanton, at info@flairtraining.co.uk or on 01245 860347.

(1) What information we collect

We only collect what we need to provide our training and run our business.

• Contact details: your name, date of birth, address and postcode, phone numbers and email address.
• Licence and test details: your driving licence number and entitlements, which we need to book your DVSA tests, and your test dates and results.
• Medical: whether you have passed your LGV medical. Your D4 medical form goes to the DVLA, not to us. If you agree, you can send us photos of the completed form by WhatsApp so we can check you have filled in your parts correctly before you post it, to avoid delays at the DVLA. Because the form contains health information, we only do this with your consent, use the photos for nothing else, and delete them once we have checked them.
• Training records: your bookings, training sessions, progress notes and any retest entitlement.
• Payments: what you have paid and when. Card payments are taken by Stripe; we never see or keep your card details.
• Portal account: your login for our candidate portal. Your password is stored securely by the portal and we cannot see it.
• Enquiries: what you tell us when you call, email, message us on WhatsApp or use a form on our website, including the answers you give in our quote builder.
• Phone calls: our phone system shows the caller's number and name when you call us.
• Vehicle trackers: our training vehicles record their time and location. This is not linked to names, but can be matched to a booked session.
• Photos: pass-day photos and your first name, only if you agree to us sharing them.

(2) How we use it and our legal reasons

The law requires us to have a reason for each use of your information. These are ours.

Where we rely on your consent, you can withdraw it at any time by contacting us. We do not sell your information, and we do not make decisions about you by automated means.

(3) Who we share it with

We share your information only where we need to, and only what is needed.

To deliver your training and tests

• The DVSA, to book and conduct your theory and practical tests
• The independent examiner who conducts reversing tests and Driver CPC Module 4
• The DVLA, when we apply for your digital tachograph card
• Your trainer, who receives your name and phone number through our portal so they can contact you about your sessions
• The medical provider who carries out your LGV medical, when we book it for you (your name, date of birth, phone number and postcode)
• Your employer, if they are paying for your training. They can see your bookings and test results in our portal, and are copied into the emails we send you.
• Anyone you ask us to copy into the emails we send you, such as a family member

Services that help us run the business

These suppliers process information on our behalf and may only use it to provide their service to us:

• Knack, which runs our candidate portal and booking records
• Stripe, which takes card payments
• Wix, which hosts our website
• Web3Forms and EmailJS, which send the messages and quote emails from our website forms
• Jotform, which runs our candidate information and booking forms
• Zapier, which passes website enquiries into our portal
• Voipshop, our phone provider, so our phones show who is calling
• AI tools, including Claude by Anthropic, which help us manage our records and prepare reports
• Our email provider and our accountant

With your consent

• Employers looking for newly qualified drivers, under our New Pass Employment service
• Our website and social media, for pass photos and first names

When the law requires it

We may disclose information to comply with UK law, for example in response to a court order or a request from the police or HMRC.

(4) Where it is stored, how we protect it and how long we keep it

Outside the UK. Some of our suppliers, such as Knack, Stripe, Jotform and Anthropic, store information on servers outside the UK, including in the United States. Where this happens, we rely on the safeguards UK law requires, such as the UK–US data bridge or the standard contract clauses approved by the UK Government.

Security. Our records are held in password-protected systems that only our staff can access, and our suppliers use industry-standard security. No system is completely secure, but we take reasonable steps to protect your information and will tell you if a breach puts you at risk.

How long we keep it. We keep information only as long as we need it:

After that, we delete the information or anonymise it so you cannot be identified.

Under 18s. You must be at least 18 to hold a lorry licence, so we do not knowingly collect information about anyone under 18. If we find we have, we will delete it.

(5) Cookies and website tools

Our website uses only what it needs to work. Our website host, Wix, may set cookies that are essential for the site to load securely. Our fonts are loaded from Google Fonts, which receives your device's internet address in order to deliver them. The live results chart on our pass rates page is loaded from Knack.

With your consent, we use a Google Ads cookie to see which of our Google adverts bring people to our website. We ask when you first visit, and the cookie is only set if you choose Accept. If you choose Reject, no advertising cookies are used. Google's use of this information is covered by Google's own privacy policy. Change your cookie choice.

You can set your browser to block or delete cookies, although some parts of the site may not work properly if you do.

Our website links to other sites, such as Trustpilot, Facebook and gov.uk. We are not responsible for how those sites handle your information; please read their own privacy policies.

(6) Your rights, complaints and changes to this policy

You have the right to:

• ask for a copy of the information we hold about you
• ask us to correct anything that is wrong
• ask us to delete your information, where we no longer need to keep it
• ask us to restrict how we use it, or object to us using it, including for follow-up offers
• ask us to transfer information you gave us to you or another organisation
• withdraw your consent at any time, where we rely on it

To use any of these rights, email info@flairtraining.co.uk or call 01245 860347. There is no charge, and we will reply within one month, usually much sooner. We may ask you to confirm your identity first.

You don't have to give us your information, but without it we may not be able to book your training or tests.

Complaints. If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes. We may update this policy from time to time. The date at the top shows when it was last changed, and we will tell you about any significant changes.

Contact. Jacqueline Stanton, Flair Training, Suite 7, The Generals, Main Road, Boreham, Chelmsford CM3 3HJ. Email info@flairtraining.co.uk, phone 01245 860347.